![]() However, by default, this setting will stop the system without creating a memory dump. On some physical computers running earlier versions of Windows, you may generate a nonmakeable interruption (NMI) from a web interface feature such as DRAC, iLo, or RSA. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\kbdhid\ParametersĬreate the following CrashOnCtrlScroll registry entry in the two registry keys:Ĭlose the Registry Editor and restart the computer.HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\i8042prt\Parameters.Open the Registry Editor, and then locate the following registry keys: To allow the system to generate a dump file by using the keyboard, enable the CrashOnCtrlScroll registry value. Make sure that there's more available space on the system drive than there's physical RAM.Make sure that there's a paging file ( pagefile.sys) on the system drive and that it's at least 100 MB over the installed RAM (Initial and Maximum Size).In the Write Debugging Information section, select Complete Memory Dump.Go back to System Properties > Advanced > Settings in Startup and Recovery.Select Change to check or change the virtual memory. In System Properties, on the Advanced tab, select Performance > Settings > Advanced.Go to Run and enter Sysdm.cpl, and then press Enter.Make sure that the computer is set up to get a complete memory dump file. The restart can interrupt the dump process. With this feature enabled, if the BIOS doesn't detect a heartbeat from the operating system, it will restart the computer. ![]() This setting is usually found in the BIOS. If you have a restart feature that's enabled on the computer, such as the Automatic System Restart (ASR) feature in Compaq computers, disable it. These methods are listed later in this section. These methods are listed later in this section.Ī virtual machine that is no longer frozen Hyper-V or VMware: Use a memory dump file to collect data for the virtual machine that's running in a frozen state. And use Pool Monitor to collect data.Ī virtual machine that's running in a frozen state These methods are listed later in this section.Ī physical computer that is no longer frozen Computer type and stateĪ physical computer that's running in a frozen state To collect data for a server freeze, check the following table, and use one or more of the suggested methods. Check the system's history in virtual management monitoring tools.Generate a System Diagnostics report by running perfmon /report.Review the System and Application logs from the computer that is having the issue.Generate a System Diagnostics report by running perfmon /report. Error Event IDs 2019/2020 with source Srv/Server.System Event logs, Service Control Manager Error event IDs for critical system services.Application event log: Application Error, which suggests a crash or relevant system process.Check the event logs for the relevant Event ID: Review the System and Application logs from the computer that's having the issue. ![]() ![]() If the physical computer or virtual machine froze, but is now running in a good state, use one or more of the following methods for troubleshooting. For example, Computer Management, Server Manager, and Wmimgmt.msc.
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